What are your shipping details?
- Standard UK Delivery - £2.99*
- *Free Delivery on all orders over £50 Standard Delivered (3-5 working days)
- Express Tracked Delivery (2 - 3 Working Days)
- Tracked with Royal Mail
- We will ship your goods within 48 hours of receiving your order between Monday to Friday.
- Purchases made on Friday through to Sunday will be sent on Monday.
What is your return policy?
Please contact us within 14 days from the date of purchase We can only accept items if they are
- 1. In unused and resellable condition
- 2. In the original packaging with all the tags intact If the purchased product is faulty,
- 3. Reach out to us within 7 days of the delivered date via contact us page and provide images and details.
FREQUENTLY ASKED QUESTIONS
Q: There is an item missing from my order, what should I do?
A: Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment.
Q: I have a payment problem on my order, what should I do?
A: If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. Please contact us via the "Contact Us" page and we will be happy to resolve the issue as quickly as possible
Q: I have received the wrong item. What should I do?
A: We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the "Contact Us" page in the footer. We'll need to know the following information so that we can fix this for you-
- 1. Order Number
- 2. Incorrect item received
- 3. The correct item ordered
Q: Is Sense42 safe?
A: As the UK's Number 1 Destination for Beauty, Sense42 is an authorised retailer for over 600 of the world's most iconic beauty brands. We pride ourselves on delivering excellent service to our customers and we are rated highly on Trustpilot and have thousands of happy customers.