Frequently Asked Questions

Q: Are your products genuine?


A: This is a 100% genuine product from a reputable supplier. However, not all products come individually cellophaned, as sometimes the factory packed package is in cellophane wrapped in threes and we need to break it up. This means we then have to open the pack to send individually.

Q: The item I ordered is out of stock why is it on the website?


A: All items ordered with Sense42 depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

Q: How do I pay for my order?


A: You can pay for your order online using any major credit or debit cards, Klarna or by Paypal.

Q: There is an item missing from my order, what should I do?


A: Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.

Q: I have a payment problem on my order, what should I do?


A: If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Please contact us via the "Contact Us" page and we will be happy to resolve the issue as quickly as possible

Q: I have received the wrong item. What should I do?


A: We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help.
Please send us a message via the "Contact Us" page in the footer. We'll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered

Q: Is Sense42 safe?

A: As the UK's Number 1 Destination for Beauty, Sense42 is an authorised retailer for over 600 of the world's most iconic beauty brands.


We pride ourselves on delivering excellent service to our customers and we are rated highly on Trustpilot and have thousands of happy customers.